Returns & Exchanges
At Shelly Europe, we stand by the quality of our smart home devices and offer a 30-day return window for all electronics in their original condition. Whether you have changed your mind or received a faulty unit, our streamlined process ensures a quick resolution for your home automation needs.
Initiate Your Request
Log into your Shelly Europe account and navigate to the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Pack Your Devices
Securely place the electronics in their original packaging, including all sensors, cables, and manuals, to ensure the items are protected during transit and remain eligible for a full refund.
Ship to Our Warehouse
Affix the provided return shipping label to your package and drop it off at any authorized European courier location; please retain your tracking number for verification purposes.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5-7 business days, excluding initial shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing